{"id":229,"date":"2025-05-08T17:09:16","date_gmt":"2025-05-08T17:09:16","guid":{"rendered":"https:\/\/devsiteomg.com\/spave\/2025\/05\/08\/https-www-spave-io-resources-donor-stewardship-signs\/"},"modified":"2025-05-08T17:09:16","modified_gmt":"2025-05-08T17:09:16","slug":"https-www-spave-io-resources-donor-stewardship-signs","status":"publish","type":"post","link":"https:\/\/devsiteomg.com\/spave\/2025\/05\/08\/https-www-spave-io-resources-donor-stewardship-signs\/","title":{"rendered":"3 Signs Your Donor Stewardship Efforts Are Underperforming"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/www.spave.io\/hubfs\/Donor%20Stewardship%20Signs_Feature.jpg\" width=\"971\" height=\"648\" loading=\"lazy\" alt=\"Donor Stewardship Signs_Feature\" style=\"height: auto; max-width: 100%; width: 971px; margin-left: auto; margin-right: auto; display: block;\"><\/p>\n<h1 style=\"font-size: 16px; font-weight: bold;\"><span style=\"color: #000000;\"><span style=\"font-weight: normal;\"><span style=\"color: #000000; font-weight: bold; font-size: 24px;\">3 Signs Your Donor Stewardship Efforts Are Underperforming<\/span><\/p>\n<p><\/span><span style=\"font-family: Arial, Helvetica, sans-serif; font-weight: normal;\"><span style=\"color: #000000;\">Donor stewardship\u2014the practice of engaging and building relationships with your nonprofit\u2019s donors\u2014is one of the most important aspects of <\/span><span style=\"font-size: 16px;\"><a href=\"https:\/\/www.spave.io\/resources\/achieving-generosity-a-guide-to-setting-up-a-one-time-gift-with-spave\">fundraising<\/a><\/span><span style=\"color: #000000;\"><span style=\"font-size: 16px;\">. <\/span>Proactive stewardship strategies help you not only retain donors but also upgrade their support and dedication to your organization over time.<\/span><\/span><br \/><\/span><\/h1>\n<p><!--more--><\/p>\n<p><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">However, finding the most effective stewardship strategies for your nonprofit can be a process that involves trial and error. If you\u2019re unsure of what warning signs to look out for that mean you need to shift your approach, look no further.&nbsp;<\/p>\n<p><\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">We\u2019ll explore signs that your donor stewardship strategy could need adjustment and strategies to get your relationships back on track. Don\u2019t be alarmed if you see these trends in <a href=\"https:\/\/www.meyerpartners.com\/fundraising-blog\/nonprofit-analytics\">your nonprofit\u2019s data<\/a>, as it\u2019s a natural part of the fundraising process!<\/span><\/p>\n<h2 style=\"font-size: 24px;\"><span style=\"color: #000000; font-family: Arial, Helvetica, sans-serif;\">1. High numbers of lapsed donors<\/span><\/h2>\n<p><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">When you spend so much time and effort on <a href=\"https:\/\/www.meyerpartners.com\/fundraising-blog\/donor-acquisition\">acquiring new donors<\/a>, it can be discouraging to see a large portion of those donors don\u2019t give again. While it\u2019s normal for many of your donors to lapse\u2014the average donor retention rate is <a href=\"https:\/\/afpglobal.org\/sites\/default\/files\/attachments\/blog\/FEP%20Report%20Q2%202024.pdf\">only 35%<\/a>, after all\u2014an especially high number could mean it\u2019s time to revisit your donor stewardship efforts.&nbsp;<\/p>\n<p><\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">First, try to determine why you could be losing more donors than usual. Some common reasons donors lapse include:<\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">They don\u2019t feel appreciated by your organization.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">They don\u2019t feel like a part of your nonprofit\u2019s community.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">They feel their donations don\u2019t make enough of an impact.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">If you\u2019re not sure why donors are leaving, consider sending a survey to donors who recently lapsed to ask them directly. This feedback can help you zero in on which stewardship strategies need improvement.&nbsp;<\/p>\n<p><\/span><span style=\"font-size: 20px; color: #434343; font-family: Arial, Helvetica, sans-serif; font-weight: bold;\">Strategies to retain more donors<\/span><\/p>\n<p><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">The key to successful stewardship is understanding your donors and what matters to them. Once you know details like their favorite programs and communication preferences, you can implement strategies that take these into account.<\/p>\n<p><\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\">If donors\u2019 main concerns were appreciation and seeing the proof of their impact, for example, you could try the following strategies:&nbsp;<\/span><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><strong>Prioritize appreciating donors often and in the ways they prefer. <\/strong><a href=\"https:\/\/nxunite.com\/donor-recognition\/\">NXUnite suggests creating a donor recognition plan<\/a> that outlines different appreciation guidelines based on giving level and individual preferences. Some donors may prefer a public shoutout for their contributions, while others would rather have a handwritten letter. As soon as you learn someone\u2019s preference, <a href=\"https:\/\/www.deepwhydesign.com\/articles\/nonprofit-data-management\">record it in your database<\/a> for future reference.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong style=\"font-family: Arial, Helvetica, sans-serif; background-color: transparent;\">Ask donors for their feedback frequently. <\/strong><span style=\"font-family: Arial, Helvetica, sans-serif; background-color: transparent;\">Asking for feedback shows donors that you value their input and invites them to take an active role in your nonprofit\u2019s community. Consider sending out surveys regularly, such as at the end of every fundraising campaign, event, or program.<\/span><\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><strong>Share impact reports with donors. <\/strong>Sending your annual report to donors is a good starting point, but it takes more than that to truly show donors how their gifts make a difference. Branch out by sharing testimonials from beneficiaries or reports on your organization\u2019s wider <a href=\"https:\/\/www.sureimpact.com\/post\/social-impact-assessment\">social impact<\/a>. For example, for National Donate Life Month, you might share testimonials and metrics about how many people donors with rare blood types helped.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px; font-family: Arial, Helvetica, sans-serif;\"><strong><span style=\"color: #000000;\">Provide opportunities to increase their individual impact.<\/span><\/strong><span style=\"color: #000000;\"> If donors are concerned that their donations don\u2019t make enough of an impact, steward them by promoting opportunities to give more at no extra cost. Volunteering, in-kind donations, and <\/span><a href=\"https:\/\/360matchpro.com\/matching-gifts\/\">matching gift opportunities<\/a><span style=\"color: #000000;\"> all allow donors to increase impact without spending more.<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">Tailor these ideas to your audience to cultivate stronger donor relationships, increasing the chances they stay invested in your organization long-term.<br \/><\/span><\/p>\n<h2 style=\"font-size: 24px;\"><span style=\"color: #000000;\">2. Low levels of online engagement<\/span><\/h2>\n<p><span style=\"font-size: 16px;\">Ideally, you want to improve your stewardship efforts before you start actively losing donors. One sign that indicates donors could be at risk of lapsing is lower online engagement levels.&nbsp;<\/span><\/p>\n<p><span style=\"font-size: 16px;\">This isn\u2019t always the case, especially if your donor base doesn\u2019t normally engage with your organization online, but you should investigate if you see engagement levels decline. You may notice that donors aren\u2019t opening your emails, your website has high bounce rates, or you aren\u2019t getting much interaction on <a href=\"https:\/\/www.spave.io\/resources\/nonprofit_impact_stories\/5-free-digital-tools-for-nonprofits\">social media<\/a>.&nbsp;<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Lack of online engagement could mean your donors are losing interest in your nonprofit, or your messages simply don\u2019t hold their attention. In the long term, this could hurt your relationships and cause donors to lapse.<\/span><\/p>\n<p><span style=\"font-size: 20px; color: #000000; font-weight: bold;\">Strategies to increase online donor engagement<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Fortunately, there are plenty of ways to encourage donors to connect with your nonprofit online. Start with the following tactics, and build your strategy from there:&nbsp;<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Create donor segments to send more personalized emails. <\/strong>Segmenting your donor base into groups with similar characteristics allows you to send more tailored communications, increasing the chances donors will engage with your emails. Consider segmenting by giving level, involvement history, or charitable interests.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Ensure you\u2019re using the best channels to connect with donors. <\/strong>A <a href=\"https:\/\/www.spave.io\/resources\/marketing-best-practices-for-nonprofits\">multichannel marketing strategy<\/a> is the best way to reach as many donors as possible, but only if you use the channels your audience prefers. Determine which online platforms donors are most active on, and focus your attention there. <\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Consider highlighting donors in newsletters or social media. <\/strong>Publicly shouting out donors shows your appreciation for them, builds community, and encourages other donors to engage with the content.&nbsp;<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Evaluate if your website provides enough relevant information and engaging content for your donors. <\/strong>Comb through your nonprofit\u2019s website to check if you\u2019re really providing relevant content for your donors. Remove anything that\u2019s outdated or no longer aligned with your mission.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">As you revisit your digital marketing strategy, consider ways traditional tactics can support online stewardship. For example, <a href=\"https:\/\/www.meyerpartners.com\/fundraising-blog\/direct-mail-fundraising\">Meyer Partners\u2019 direct mail fundraising guide<\/a> recommends adding QR codes to direct mail so recipients can easily access your nonprofit\u2019s website, social media profiles, or event registration pages.&nbsp;<\/p>\n<p><\/span><\/p>\n<h2 style=\"font-size: 24px;\"><span style=\"color: #000000;\">3. Decreasing event and volunteer participation<\/span><\/h2>\n<p><span style=\"font-size: 16px;\">Another clear sign that donors could be feeling less engaged is a lack of participation in your involvement opportunities. <a href=\"https:\/\/www.spave.io\/resources\/event-planning-best-practices-for-nonprofit-fundraising\">Fundraising events<\/a> and volunteer outings are valuable times for your board and staff to connect with donors face-to-face, so increasing participation should be a priority.&nbsp;<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Before you update your event marketing strategy, make sure that you\u2019re offering involvement opportunities that interest your donors. Send out a quick survey asking donors what their favorite events have been, what kind of events they\u2019d like to attend in the future, and what your organization can do to improve your involvement offerings.&nbsp;<\/span><\/p>\n<h3 style=\"font-size: 20px;\"><span style=\"color: #000000;\">Strategies to increase donor participation<\/span><\/h3>\n<p><span style=\"font-size: 16px;\">Once you\u2019ve gathered feedback to ensure your events and volunteer opportunities will interest donors, consider the following strategies to increase participation:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Personalize invitations with donor segmentation. <\/strong>Create additional donor segments in your database to promote opportunities that align with specific donors\u2019 interests. For example, you might create a segment of donors who\u2019ve volunteered locally and a segment of those who supported environmental campaigns. Then, send each donor in both groups a personal invitation to your upcoming tree planting day.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Send post-event surveys to gather feedback from donors.<\/strong> These surveys can provide insight into your donors\u2019 preferences and help you improve your events. When you implement someone\u2019s suggestion, send them a personal note to let them know and thank them for their input.<\/span><\/li>\n<li aria-level=\"1\"><span style=\"font-size: 16px;\"><strong>Make events and opportunities more accessible. <\/strong>Sometimes, you offer the right opportunities and promote them effectively, but donors simply can\u2019t attend. Work around this roadblock by adding online or hybrid elements to your events so more donors can join, no matter their geographical location.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 16px;\">To explore how Spave can transform your nonprofit&#8217;s fundraising efforts, try it yourself!&nbsp; <a href=\"\/download\" rel=\"noopener\" target=\"_blank\">Download the app today:<\/a>&nbsp;&nbsp;<a href=\"https:\/\/apps.apple.com\/us\/app\/spave\/id1567968091\" rel=\"noopener\" target=\"_blank\">App Store<\/a> | <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.spave&amp;hl=en_US&amp;gl=US&amp;pli=1\" rel=\"noopener\" target=\"_blank\">Google Play<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>3 Signs Your Donor Stewardship Efforts Are Underperforming Donor stewardship\u2014the practice of engaging and building relationships with your nonprofit\u2019s donors\u2014is one of the most important aspects of fundraising. Proactive stewardship strategies help you not only retain donors but also upgrade their support and dedication to your organization over time.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"categories":[1],"tags":[2],"class_list":["post-229","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-for-nonprofits"],"_links":{"self":[{"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/posts\/229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/comments?post=229"}],"version-history":[{"count":0,"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/posts\/229\/revisions"}],"wp:attachment":[{"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/media?parent=229"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/categories?post=229"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devsiteomg.com\/spave\/wp-json\/wp\/v2\/tags?post=229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}